Privacy Policy

1. Introduction

Welcome to Relux Electric. We are dedicated to providing smart, fast, and accessible electric vehicle (EV) charging infrastructure across India. Your privacy is paramount to us, and we are committed to safeguarding the personal data you share when using our website, mobile application, EV charging stations, and other services.

2. Information We Collect

To operate our EV charging network and deliver tailored services, we may collect the following types of information:

• Account Details: Your name, phone number, email address, password, and registration details when you create an account on our Relux App.
• Vehicle Information: Make, model, battery capacity, connector type, and registration details of your EV to optimize charging speeds and compatibility.
• Location Data: Real-time geographical location to show you nearby charging stations, calculate distance, and navigate to stations.
• Transaction Information: Details of your charging sessions, history, payments made, billing address, and wallet balance. Note: All online payments are handled securely via certified payment gateways.
• Device & Usage: IP address, device type, operating system, browser data, app performance logs, and diagnostic information to monitor and optimize app usability.

3. How We Use Your Data

We collect and utilize your information to serve you better, specifically for:

• Facilitating your charging sessions, payment processing, and transaction receipts.
• Providing real-time updates regarding charger availability, charging status, and booking status.
• Enabling customer service and troubleshooting support.
• Improving our algorithms, app performance, network locations, and service reliability.
• Sending promotions, offers, and notifications regarding new stations and services (you may opt out at any time).

4. Data Sharing & Security

We do not sell, trade, or rent your personal information to third parties. We share your information only with trusted partners, such as payment gateway processors, cloud hosting services, and technical service providers who assist us in operating our services. We implement industry-standard encryption, SSL, and technical security protocols to protect your personal data from unauthorized access, loss, or misuse.

5. Your Rights & Choice

You retain absolute control over your personal data. You have the right to access, edit, update, or delete your account information at any time directly through the Relux mobile app settings. For any data deletion requests or special inquiries, you can contact our data support team at our official email address.

6. Contact Us

If you have any questions or suggestions about this Privacy Policy, please feel free to reach out to us: