Cancellation And Refund Policy

The customer agrees to the terms and conditions of the Relux Electric Pvt. Ltd., once a reservation is made. This includes those policies related to cancellation and refunds. The customer needs to be present at the EV charging station prior their reservation time, preferably Relux Electric min prior.

Relux Electric Pvt. Ltd.will process the cancellation request from the customer as per the cancellation/refund policy. The cancellation fee and the time taken to process the refund will differ for each request.

Post making the reservation, if the customer doesn’t show up at the EV charging station then the customer shall continue to be liable for the entire charge displayed at the time of making the reservation, and Relux Electric Pvt. Ltd. can deduct the amount from the customer’s credit card directly.

If a customer puts a vehicle with Relux Electric’s charging, the charging amount is refundable, if the unit is malfuctioned and not able to give the eletricity for charging thier vehicle (The vechile should be compaiable to particular charging station). In the event the customer requests for cancellation of the charging after completion of the charging successfully, the customer shall not be entitled to any refunds.

In order to cancel a reservation, the customer shall make a written and/or verbal request to our customer care representatives. The refund shall be completed within the period of 72 hours after the deduction of the cancellation fee.

Please note that the Customers will be eligible for refunds only for the charging amount paid by the Customers. Policy will be updated any time without the notification of the user. So user should look for the updated policies and can continue the service with us.